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Job-Ðàáîòà search
in Birmingham |
Accountancy
Agriculture, Fishing
Finance, Insurance
Call Centres
Catering & Hospitality
Construction, Property
Customer services
Defence Armed Forces
Education
Electronics
Engineering, Manufacturing
Graduate, Trainees
Healthcare & Nursing
Human resources
IT & Internet
Legal
Management consultancy
Marketing, Advertising, PR
Media, Creative
Non-profit, Charities
Public sector & Services
Recruitment sales
Retail, Wholesale
Restaurant & Food Service
Sales
Science
Secretarial, Administration
Security
Senior appointments
Telecommunications
Transport, Logistics
Travel, Leisure, Tourism
Other
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Section: Secretarial, Administration Vacancy 894 |
| Post:Help Desk*Team Administrator - £9-10ph - London
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Birmingham
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| The announcement text: |
The key objective of the team is to provide support for the Horizon Property Management system. The Horizon team runs a helpdesk, provides support on the application to users and will pursue any queries or problems that arise on the system. The Helpdesk Administrator is the first point of contact in the team and so requires basic IT knowledge and skills, has a good telephone manner and is able to handle face to face queries. The holder of this post is required to collect and compile information from all sources to produce detailed reports on system status, systems availability, issues and fix status. This requires the person to use own technical knowledge to resolve issues and to develop and maintain systems and procedures in order to ensure issues resolved on a timely basis. The post holder will assist in resolving telephone and written queries from customers, liaise with customers on queries of procedure and assist with period end processing. Applicant must be able to work on own initiative. The Helpdesk is manned from 08:30 to 17:30. Work times to be agreed. Post Specific Role Purpose · Completes complex administrative tasks using own technical knowledge· Prioritises and plan own workload to meet conflicting targets· Develops new administrative procedures to deal with complex issues· Takes accountability for making decisions bases on outputs of own work· Post Specific Accountabilities Develop and maintain systems and procedures in order to ensure issues resolved on a timely basis Use own technical knowledge to resolve issues Collect and compile information from all sources to produce detailed reports on system status, systems availability, and issues and fix status Co-ordinate the resolution of complex telephone and written queries from customers in order to ensure they are appropriately handled effectively Identify opportunities for continuous improvement in processes and implement them as appropriate Liase with customers to ensure that administrative procedures fully meet the needs of Railway Estates Complete Period end processing Assist Business Analyst with supporting operational and commercial property usersSystem Specific Focus:· Database· Accounting· Maintenance· Processes * Reports· System Administration· HelpTrack· FTP softwareOperational Specialisms:· Business Support· Commercial and Operational Property· Team Administration and Reporting·
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| Contact information |
| Employer: |
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| Email: |
103@kio.lab.org.ua
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| Phone: |
020 7556 1124
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Publication date: 2009-12-24 15:18:58
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