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Job-Работа search
in Birmingham |
Accountancy
Agriculture, Fishing
Finance, Insurance
Call Centres
Catering & Hospitality
Construction, Property
Customer services
Defence Armed Forces
Education
Electronics
Engineering, Manufacturing
Graduate, Trainees
Healthcare & Nursing
Human resources
IT & Internet
Legal
Management consultancy
Marketing, Advertising, PR
Media, Creative
Non-profit, Charities
Public sector & Services
Recruitment sales
Retail, Wholesale
Restaurant & Food Service
Sales
Science
Secretarial, Administration
Security
Senior appointments
Telecommunications
Transport, Logistics
Travel, Leisure, Tourism
Other
| |
|
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Section: IT & Internet Vacancy 589 |
| Post:Senior Service Management Analyst
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Birmingham
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| The announcement text: |
Our client?s Service Management Team is primarily responsible for providing Change and Configuration Management solutions to their multi-client base (including internal support). Team forms part of Integrated Services Management Centre (ISMC) working closely with Service Desk and Supporting Services functions.Team has experienced growth and increased scope over recent months and as such there is requirement for additional management focus, particularly in areas outlined above. Reporting to Service Management Team Leader, key skills*responsibilities for role include:-· Assisting Team Leader in management of day-to-day activities and team members as required.· Backfilling for Team Leader when absent.· Obtaining operational working knowledge to become process expert in areas of Change and Configuration Management and other activities undertaken by team.· Using process knowledge to represent team in customer-facing meetings, audits, projects, pre-sales activities and discussions on process deployment within ISMC toolsets.· Acting as escalation point for all service queries in relation to team responsibilities, ensuring ownership is taken and issues resolved to customer satisfaction.· Mentoring and training new recruits in team.· Developing and maintaining process documentation.· Maintaining effective understanding of business and IT needs and influencing establishment or re-engineering of processes to ITIL best practice guidelines.
Essential:· A good understanding of an IT environment.· Analytical skills and knowledge of databases and spreadsheets
Essential:· A minimum of 2 years experience in a service management role.· Understanding of IT Infrastructure Library (ITIL) best practice methodologies.· Experience of supervising staff
· Excellent time-management skills and the ability to multi-task· Self-motivating and the energy and drive to achieve desired results.· Excellent organisational and planning skills to achieve goals. · Good analytical skills to interpret issues & ability to proactively resolve them before manifestation
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| Contact information |
| Employer: |
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| Email: |
103@kio.lab.org.ua
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| Phone: |
01625 507250
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Publication date: 2009-12-14 20:08:59
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