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Job-Работа search
in Birmingham |
Accountancy
Agriculture, Fishing
Finance, Insurance
Call Centres
Catering & Hospitality
Construction, Property
Customer services
Defence Armed Forces
Education
Electronics
Engineering, Manufacturing
Graduate, Trainees
Healthcare & Nursing
Human resources
IT & Internet
Legal
Management consultancy
Marketing, Advertising, PR
Media, Creative
Non-profit, Charities
Public sector & Services
Recruitment sales
Retail, Wholesale
Restaurant & Food Service
Sales
Science
Secretarial, Administration
Security
Senior appointments
Telecommunications
Transport, Logistics
Travel, Leisure, Tourism
Other
| |
|
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Section: IT & Internet Vacancy 407 |
| Post:Customer Service Implementation Manager
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Birmingham
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| The announcement text: |
To effect change in Operations to deliver operational excellence by: managing the design, planning, delivery, implementation, operational deployment and operational hand-over of major change programmes.
Perform all the tasks and stages of the Change Management Life Cycle (see below)Perform all these process responsibilities: planning, cost management, process control, people management and motivation, work packet execution & time management, clean end & hand-oversDevelop, design and communicate the operational objectives, focusing on key milestones and content deliverables to achieve successful implementation
Essential
Degree or equivalent
At least 6 years in a commercial environment (pref Telecomms)
At least 3 years business analysis and work change executionWorking knowledge of process improvement methodologies Good understanding of the Telecommunications industry
At least 3 years experience in a management position within the Customer Service Environment
PC Literate – Microsoft Office, Microsoft Project, PowerPoint, e-mail MSB Technology (a division of MSB International PLC) is acting as an Employment Business in relation to this vacancy.
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| Contact information |
| Employer: |
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| Email: |
103@kio.lab.org.ua
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| Phone: |
020 8315 9146
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Publication date: 2009-12-22 08:31:58
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