Section: IT & Internet Vacancy 323

Post:Helpdesk Coordinator * London

Salary contractual

Requirements and conditions

Age:

Has no value

Gender

Has no value

Education:

Work schedule:

Has no value

Work place:

Birmingham

The announcement text:

Reporting to the Helpdesk Manager, the successful candidate will be an articulate team player with excellent telephone and interpersonal skills. Providing the link between the Customer, Helpdesk and Engineering teams, key day-to-day activities will include:

Call logging and escalation for customer faults and advice calls
Helpdesk administration
BT and other partner * carrier liaison
Customer care calls
Logging and costing of non-maintenance work requests

With a minimum of one year`s experience in a similar customer facing role, you will have excellent telephone and interpersonal skills combined with the ability to work in a team environment. It is essential that you have working knowledge of MS Office and whilst database entry experience is desirable, training will be provided on in-house systems and software as well as basic telephony and product overviews.

If you want to be considered, apply now!

Contact information

Employer:

Email:

103@kio.lab.org.ua

Phone:

0870 013 6380

Publication date: 2009-12-13 17:12:58

Vacancies
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Resume
in Birmingham

Section: IT & Internet Vacancy 323

Vacancies in Birmingham

Resumein Birmingham

Section: IT & Internet Vacancy 323

Vacancies
in Birmingham

Resume
in Birmingham