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Job-Ðàáîòà search
in Birmingham |
Accountancy
Agriculture, Fishing
Finance, Insurance
Call Centres
Catering & Hospitality
Construction, Property
Customer services
Defence Armed Forces
Education
Electronics
Engineering, Manufacturing
Graduate, Trainees
Healthcare & Nursing
Human resources
IT & Internet
Legal
Management consultancy
Marketing, Advertising, PR
Media, Creative
Non-profit, Charities
Public sector & Services
Recruitment sales
Retail, Wholesale
Restaurant & Food Service
Sales
Science
Secretarial, Administration
Security
Senior appointments
Telecommunications
Transport, Logistics
Travel, Leisure, Tourism
Other
| |
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Section: Legal Vacancy 1357 |
| Post:Incident Manager (REC-10652)
|
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
|
| Work place: |
Manchester
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| The announcement text: |
GlobalLogic Ukraine is looking for Incident Manager on the full time basis in our Kyiv office.
Required skills:
• Proven practical experience of using ITSM processes and tools in enterprise IT environment.
• Understanding of main IT management processes such as Incident Management, Problem Management, Changerelease Management
• Excellent verbal and written communication skills,
• Good understanding of web and enterprise infrastructure technology,
• Experience of using ticketing systems (ARS Remedy or similar),
• Knowledge of monitoring systems used in big enterprise environment
Desired skills:
• Web application support experience, knowledge of Java application platforms,
• Understanding of RDBMS, Oracle technologies
• Knowledge of Solaris, Linux would be a great benefit
Job Responsibilities:
• Major production Incident Management including the management of cross functional and cross site support teams ensuring service is restored in a timely manner with minimum impact to the business.
• Act as the single communication point for IT Senior Management for the duration of a Major Production Incident.
• Production of a detailed Management report following a Major Production Incident
• Provide recommendations to Problem Management for follow-up actions.
• Maintain problem records and data quality of Problem records
• Produce management information
• Work with technical resources in Root Cause Analysis (RCA) and proactive Problem Management
• Work with management to review the efficiency and effectiveness of Incident & Problem Management activities/processes.
We offer:
• Creativity, opportunity to build Dream IT Company with us
• Comfortable office facilities packed with features and happy people
• Excellent 'white' compensation package, performance bonus program
• Free swimming pool and gym attendance
Join one of our Dream iTeams and get access to unlimited personal and professional growth opportunities offered by GlobalLogic • the global leader in software product engineering world, the 'hidden hero' standing behind IT products of more than 140 brand-name IT companies.
Apply now by sending your full CV at jobs.ua@globallogic.com. Please indicate the vacancy title you are applying to in the 'Subject' line for speedy processing of your application.
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| Contact information |
| Employer: |
GlobalLogic Ukraine
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| Email: |
anastasiya.frolova@globallogic.com
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| Phone: |
8 (044) 492 9693
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Publication date: 2010-07-29 03:08:04
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